Privacy Policy
Last updated: September 2026
This Privacy Policy explains how GoHealth ("GoHealth," "we," "us," or "our") collects, uses, and protects information when you use our website and mobile application (collectively, the "Service").
1. Information We Collect
We collect information you provide directly, such as your name, email address, and billing information when you create an account or make a purchase. We also collect health-related information you choose to sync or upload, including data from connected wearables and health platforms (such as Apple Health and Google Fit), lab results you upload, and notes you add manually.
We automatically collect certain technical information, such as device type, browser, and general usage data, to help us maintain and improve the Service.
2. How We Use Your Information
- To provide, operate, and maintain the Service, including generating insights from your synced health data.
- To process your payment and manage your account.
- To communicate with you about your account, updates, or support requests.
- To improve the accuracy and usefulness of GoHealth's monitoring and insight features.
- To comply with legal obligations and protect the security of the Service.
3. How We Do Not Use Your Information
We do not sell your personal or health data to third parties. We do not use your health data for advertising purposes.
4. Data Sharing
We may share information with trusted service providers who help us operate the Service (such as hosting and payment processing providers), and only to the extent necessary for them to perform their functions. We may also disclose information if required by law or to protect the rights, safety, and property of GoHealth or our users.
If you use the Family Circle feature, information you choose to share is visible to the family members you explicitly grant access to.
5. Data Security
We use industry-standard encryption to protect data in transit and at rest. While no system can be guaranteed 100% secure, we take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting support.
7. Your Choices
You can access, update, export, or delete your health data at any time from your account settings. You can disconnect any synced device or data source at any time.
8. Children's Privacy
The Service is not directed to individuals under 18, and we do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.
10. Contact Us
Questions about this Privacy Policy can be sent to support@gohealth.live.